Frequently Asked Questions (FAQ)
Where do you currently ship?
We currently ship across Canada and the United States.
- If your shipping address is in Canada, your order will be printed and shipped from Woodbridge, Ontario.
- If your shipping address is in the United States, it will be printed and shipped from San Jose, California.
There are no unexpected customs fees — everything ships domestically depending on your location.
Also, we’ll be expanding to Europe, the UK and Australia in Fall 2025 — subscribe to our newsletter to be the first to know!
How long does shipping take?
Orders are processed within 2–4 business days.
Once shipped, delivery typically takes 5–7 business days.
You’ll receive a confirmation email with a tracking number once your order leaves our facility.
Please note: Delivery times may vary depending on your location. If you live in a remote or rural area, shipping may take a little longer. Additionally, delays may occasionally occur due to factors beyond our control, such as severe weather events or carrier strikes.
If you have any questions about your delivery status, feel free to email us at contact@northstillmind.com — we're happy to help!
Where are your products made and shipped from?
🧡 All our designs are lovingly created by our family in Vancouver, BC — we're a small, family-run business proud to share what we love.
We work with trusted print partners in Canada and the USA.
Your order is always fulfilled within the same country as your shipping address — helping to avoid customs fees, shorten delivery times, and reduce carbon emissions.
- Canadian orders are printed and shipped from Woodbridge, Ontario
- U.S. orders are printed and shipped from San Jose, California
We print our designs on premium Bella+Canvas 3001 t-shirts — known for their buttery-soft feel, modern retail fit, and eco-conscious production.
These blank tees are ethically made using 100% U.S.-grown cotton, and cut & dyed in Los Angeles in a WRAP-certified facility. Each shirt is also OEKO-TEX® certified, ensuring safety and quality. The Bella Canvas 3001 t-shirts are assembled in Honduras in 100% sweatshop-free factories that meet the highest standards of ethical and humane working conditions.
To learn more about Bella+Canvas and their values, visit bellacanvas.com.
What are your t-shirts made of?
🧵 100% Airlume combed & ring-spun cotton for most solid colors
🌥️ Heather shades are made from a soft and breathable cotton/poly blend
🌱 Made with ethically grown U.S. cotton
✅ Oeko-Tex® certified for safety and quality
🏷️ Tear-away label for a tag-free, irritation-free feel
🌈 Fabric composition by color
💯 100% cotton:
White, Natural, Black, Red, Army, Pink, Soft Cream, Maroon, Aqua Blue
🌀 52% cotton / 48% polyester:
Dark Heather, Athletic Heather, Heather Navy, Heather Mauve, Heather Peach, Heather Ice Blue
🔟 90% cotton / 10% polyester:
Some variants of Athletic Heather (check product dropdown)
How do I choose my size?
Our t-shirts are true to size and pre-shrunk.
Refer to our Imperial (US) and Metric (Canada/EU) size charts.
Need help choosing?
-For a retail fit: order your regular size
-For a relaxed fit: size up by 1
-For an oversized look: size up by 2
We strongly recommend checking our size charts before placing your order.
Each product page includes detailed measurements to help you find the perfect fit. Since all items are made to order, we do not offer exchanges for size issues. Taking a moment to review the chart ensures a smoother experience and less waste — thank you for supporting mindful shopping!
How do I care for my t-shirt?
✅ Wash inside out
✅ Machine wash cold (max 30°C / 90°F)
✅ Use mild detergent
✅ Tumble dry low OR hang to dry for best results
✅ Iron inside out if needed
🚫 Do not bleach
🚫 Do not dry clean
Do you accept returns or exchanges?
🛍️ We offer a 30-day satisfaction guarantee for first-time customers.
If you're not happy with your order, email us at contact@northstillmind.com within 30 days of delivery, and we’ll do our best to make it right 💛
🔁 Because all our items are made to order, we’re unable to accept returns or exchanges for:
🚫 Change of mind
🚫 Wrong size chosen (please check our size chart carefully before ordering)
✅ We do accept returns or replacements for items that arrive damaged or defective.
If that’s the case, just contact us with a photo, your order number and description of the issue — we’ve got you 💌
What should I do if my item is damaged or incorrect?
Please email us at contact@northstillmind.com within 30 days of delivery with:
-Your order number
-A brief description of the issue
-A clear photo of the product
We’ll make it right — either with a replacement or a refund at no cost to you.
How long do refunds take?
Once approved, refunds are processed within 5–7 business days to your original payment method.
When will the free Yoga Nidra podcasts be available?
Our free Yoga Nidra series (in English) will launch on YouTube and Spotify in Fall 2025.
Sign up for our newsletter for early access and exclusive offers on upcoming collections.
Still have a question?
We’re happy to help. Just send us a message at contact@northstillmind.com 💌