Politique de remboursement
RETURNS & REFUND POLICY
Your satisfaction means the world to us. We proudly work with trusted printing partners in Canada, the United States, and Australia to ensure high-quality products. But if something isn’t quite right with your order, please don’t worry - we’re here to help with care and kindness.
Because each item is printed to order, we generally do not accept returns or exchanges for size, colour, or change-of-mind reasons, except under our 30-day satisfaction guarantee for new customers.
We encourage mindful purchasing and are always happy to help with sizing, fit, or style questions before you order. Please contact us anytime at contact@northstillmind.com - we’ll be happy to help you.
30-DAY SATISFACTION GUARANTEE
We offer a 30-day satisfaction guarantee on a customer’s first order. If something isn’t quite right — such as the size, fit, or style — please contact us within 30 days of delivery and we’ll do our best to make it right.
This guarantee applies to up to 2 items from a customer’s first order. Depending on the situation, we may offer a free exchange, refund, or another fair solution.
Larger orders of 3 or more items are handled at the discretion of our management. As a small print-on-demand business, every item is made especially for you, and returned items represent a direct loss and create unnecessary waste.
At the same time, we strongly advocate against fast fashion and unnecessary overproduction. Our goal is to encourage mindful purchasing and responsible consumption. Printing each item to order helps reduce waste and minimize our environmental footprint.
If you’re unsure of your size, please email us at contact@northstillmind.com before ordering, or consider ordering one item first before placing a larger order. We’ll be happy to help you find the right fit.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, please email us within 30 days of delivery at contact@northstillmind.com with:
- Your order number
- A description of the issue
- A photo clearly showing the defect or incorrect item
We’ll review the issue and, if approved, issue a replacement or refund at no extra cost.
This does not limit any rights you may have under applicable consumer protection laws.
REFUNDS
Once your refund is approved, it will be processed to your original method of payment. Please allow 5–7 business days for the refund to appear on your statement, depending on your bank or payment provider.
TIME-SENSITIVE ORDERS
Please note that we are unable to guarantee delivery by a specific date for events, trips, birthdays, holidays, or other time-sensitive occasions. Because all items are printed to order, it is the customer’s responsibility to place their order early enough to allow for the full production and delivery timelines outlined in our shipping policy, available here.
Orders are not eligible for a refund simply because they arrive after a specific event or desired date, as long as they are delivered within the timelines stated in our shipping policy.
If your order is delivered beyond those timelines, please contact us at contact@northstillmind.com and we’ll review the situation carefully.
GIFT CARD TERMS & CONDITIONS
North Still Mind Gift Cards can be used toward any purchase on our official online store.
Gift Cards are non-refundable and cannot be redeemed for cash. They may be used multiple times until the full balance is spent.
Gift Cards do not expire and carry no inactivity or service fees.
If a Gift Card is lost or stolen, please contact us with your order details. We may be able to reissue it if it has not been used.
Promotional or complimentary gift cards may have an expiration date, which will be clearly stated at the time of issue.
Use of a North Still Mind Gift Card constitutes acceptance of these terms and our store policies.
Still have questions? Contact us at contact@northstillmind.com — we’re happy to help.