Politique d’expédition

At North Still Mind, we are committed to providing fast, reliable, and environmentally conscious delivery to our customers across Canada, the United States and Australia. Below is our detailed shipping policy outlining timelines, logistics, and benefits.

1. Order Processing 

All items are printed to order, which means production begins after your purchase is placed. Please allow 3–4 business days for your order to be processed and printed. Once ready, your package will ship from one of our trusted print partners in Canada, the United States, or Australia, depending on your delivery address and product availability.

2. Delivery Times

Please allow 4–8 business days for delivery once your order has shipped. Delivery times may vary depending on your exact location, public holidays, peak shipping periods, and any unforeseen carrier delays such as weather events, strikes, or service disruptions.

🎅✨ Please note that production and delivery times may be slightly longer during holidays, especially during the holiday season. 🎄💛

Please note: items may ship separately and arrive in different packages.

3. Canada, US & Australia Fulfillments

To minimize delivery times and reduce carbon emissions associated with long-distance transport, we ship orders through localized production:

- Canadian Orders: Fulfilled by our Canadian print partner and shipped directly within Canada.

- U.S. Orders: Fulfilled by our U.S. print partner and shipped directly within the United States.

- Australian orders: Fulfilled by our Australian print partner and shipped directly within Australia.

This structure not only speeds up shipping but also supports sustainability goals and eliminates cross-border tariffs for our customers.

4. Shipping Costs

Shipping fees (if applicable) are calculated at checkout based on your location and order value. 

5. Tracking Information

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24-48 hours after shipment for the tracking information to update.

6. Delivery Issues

If your package is delayed by more than 10 business days after it has shipped, or if it arrives damaged, please contact us at contact@northstillmind.com so we can promptly assist you.

7. Time-Sensitive Orders

Because all items are printed to order, our production and delivery timelines cannot be shortened once an order is placed. We are unable to accommodate rush orders or guarantee delivery by a specific date for events, trips, birthdays, holidays, or other time-sensitive occasions.

Please make sure to place your order early enough to allow for both production and shipping time, especially during busy periods and the holiday season.

If your package is delivered beyond the timelines indicated in this policy, please contact us at contact@northstillmind.com and we will review the situation and do our best to make it right.